Our Policies
CANCELLATION & RESCHEDULING POLICY
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.
Select services require a non-refundable booking deposit at the time of booking. Your deposit is applied toward the total cost of your service and is not an additional fee.
With at least 48 hours’ notice, your deposit may be transferred one time to a rescheduled appointment. The new appointment must be rebooked within 7 days of the cancellation or reschedule request to retain the deposit; however, the appointment itself may take place at a later available date.
If an appointment is canceled or rescheduled with less than 48 hours’ notice, or in the event of a no-show, the deposit will be forfeited. A new deposit will be required to schedule another appointment.
Once a deposit has been transferred to a new appointment, any additional cancellation or rescheduling will result in forfeiture of that deposit, regardless of notice, and a new deposit will be required to book again.
Deposits are non-refundable and cannot be transferred to another person.
If Moody Curl Studio needs to cancel or reschedule your appointment, your deposit will remain fully credited toward your rescheduled appointment. You will never lose your deposit due to a schedule change initiated by the studio.
Booking Deposits
New Client Curl Cut — $75
Returning Full-Service Curl Cut — $75
Express Cut + Wash & Products — $50
Express Cut Only — $50
Bang & Face-Framing Trim — No deposit required
APPOINTMENT CONFIRMATION
Once your appointment has been successfully booked, you will receive a confirmation by text and/or email with your appointment details.
Appointment reminders will also be sent prior to your scheduled service. Please make sure the phone number and email address associated with your appointment are current so you receive all important appointment communications.
Receiving a reminder is a courtesy and is not required for the cancellation policy to apply. Clients are responsible for keeping track of their scheduled appointment.
APPOINTMENT CHANGES
When available, appointments may be canceled or rescheduled through the link provided in your Square confirmation or reminder.
If you are unable to make changes online, please contact Moody Curl Studio directly as soon as possible.
All appointment changes are subject to the 48-hour cancellation and rescheduling policy above.
Please check your spam or junk folder if you do not receive your confirmation email.
SERVICE ADJUSTMENTS & REFUNDS
Your satisfaction with your service is important to us. If you have a concern with your cut, color, or styling, please contact Moody Curl Studio within 7 days of your appointment.
When appropriate, we will provide a complimentary adjustment or restyle. Adjustments must relate to the service originally performed and are not intended to accommodate a change of mind or a request for a different service.
All completed services are non-refundable.
Retail Products
Unused or eligible retail products may be returned within 14 days of purchase for a refund.
Products are available on a first-come, first-served basis. We do not maintain waiting lists for products.
PRICING & PAYMENT
Service pricing and appointment duration are subject to change. Current pricing will be displayed at the time of booking.
We accept major credit and debit cards and eligible prepaid gift cards must be registered and have a PIN when required.
Cash payments are accepted; however, exact change is required, as we do not keep cash on hand for change.
Booking deposits are applied toward the final service total, with the remaining balance due at the completion of your appointment.
frequently asked questions
— What is a curly cut and how is it different from a regular haircut?
A curly cut is performed on dry, natural curls in their natural state. This allows us to see your true curl pattern, shrinkage, and shape before customizing your cut. Unlike traditional cutting methods, a curly cut is designed to enhance definition, balance, and volume specifically for textured hair.
— How should I prepare for my curly cut appointment?
Please arrive with your hair clean, dry, and detangled, styled in its natural curl pattern (no buns, braids, or ponytails). Avoid heavy products or oils so we can see your curls clearly.
— How long does a curly cut appointment take?
Most curly cut sessions take about 90 minutes to 2 hours, depending on your hair length, density, and if any treatments or styling are added.
— What’s the difference between booking with the Owner vs. a Team Stylist?
Both are highly trained in curl care. The Owner specializes in advanced curl techniques and shaping and sets the creative direction of the studio, while our Team Stylists provide the same signature Moody Curl Studio experience at a lower price point.
— Do you work with all curl types and textures?
Yes! We welcome waves, curls, coils, and kinks. Every curl pattern is unique, and we specialize in shaping and styling across all textures.
— What add-on treatments do you offer?
We offer several specialty treatments to enhance your service. All add-ons must be paired with a service (they cannot be booked alone).
Extra Thick/Curl Detangling – $30 (per 30 mins)
For clients with extra thick or tight curls needing more time for detangling.Scalp Scrub Exfoliation – $15 (5 mins)
A refreshing pink Himalayan salt + mint scrub that exfoliates buildup and soothes a dry, flaky scalp.Bonding Treatment – $45 (10 mins)
Rebuilds broken bonds in the hair, perfect for chemically treated or heat-damaged curls.Deep Conditioning Treatment – $25 (10 mins)
Restores moisture, repairs damage, and enhances softness and shine.
— How often should I get a curly cut?
Most clients return every 3–4 months, depending on their hair goals, length, and curl pattern.
— Can I book a styling-only appointment without a cut?
Yes! We offer curly wash & style services for clients who want their curls refreshed, defined, and looking their best without a haircut.
— Do you teach curl care and at-home routines?
Absolutely. Education is part of every service at Moody Curl Studio—we’ll walk you through products, styling techniques, and maintenance tips tailored to your curl type so you feel confident managing your hair at home.
— What products do you use and recommend?
We use curl-friendly, sulfate-free products that promote moisture, definition, and curl health. Specific recommendations are given during your appointment based on your hair’s needs.
— Do you offer new client appointments?
Yes! New client sessions are slightly longer to allow time for a thorough consultation, curl assessment, and education before your cut or style.